Terms and Conditions for Booking of chalets at Costa Sands Resorts
Bookings
1. Applicants must be aged 18 and above at the time of booking.
2. Booking must be made by the applicant and for a minimum duration of two consecutive nights for Friday, Saturday, eve of public holidays and public holidays. Applicant is not allowed to select the chalet.
3. All payments must be made in full and in Singapore currency. Payment by Credit Cards (Visa/MasterCard only) are acceptable.
4. The Management reserves the right not to accept any application or cancellation it does not deem fit, and shall not be liable for any damage arising therefrom.
5. The Management reserves the right to vary the terms and conditions at any time it deems fit without prior notice.
Amendment of Bookings
1. For amendment of bookings, a notice of 14 days or more prior to arrival date is required to be given to the Resort. Any changes in the chalet type, period of stay or Resort location, the difference in chalet rental shall not be refunded.
2. Applicants are only allowed to change the arrival date once. Should applicants decide to cancel the booking after the change, a penalty charge of 50% of the chalet rental shall be forfeited.
3. Change of booking particulars is not allowed once final receipt / tax invoice has been issued.
4. All amendments must be done via letter, email, fax or in person.
Cancellation of Bookings
1. All booking cancellations must be done via letter, e-mail, fax or in person.
2. Cancellation made 14 days or more prior to arrival date – 25% of the chalet rental shall be forfeited.
3. Cancellation made less than 14 days prior to arrival date – 50% of the chalet rental shall be forfeited.
No Show / Early Check-Out
1. No refund shall be made for any period that is not used; full rental forfeiture applies.
Rules & Regulations
1. Guests shall check-in any time after 2.30pm with their identity cards / passports. Early check-in (subject to chalet availability) is encouraged. Although the chalet may not be ready, guest can collect the chalet key and begin enjoying the resort facilities. Registration Form must also be completed. The Management reserves the right to change the unit number at any time it deems fit without prior notice.
2. No written authorisation is required for check-in on behalf. The authorised person must be aged 18 and above, and has to produce the following upon check-in:
The authorised person's I/C
Confirmation of Booking Form
The member's NTUC Card (if applicable) for verification purposes.
3. Guests are required to check-out before 10.30am on their departure date, otherwise a day’s rental shall be imposed.
4. A maximum of 4 persons are permitted to stay overnight in both Premier and Duplex chalets.
5. No excessive noise is permitted after 11.30pm. The Management reserves the right to evict all rowdy and misbehaving guests with no refund of chalet rental.
6. The following are not allowed within the Resort:
Organised Gambling
Cooking
Karaoke
Dancing
Pets
Personal portable BBQ pits
Catering of food (except by resort’s approved caterer)
Placing of BBQ pit on the resort’s concrete bench
Rental of chairs and tables from outside operator (except from resort’s approved operator)
Unauthorized fixtures
Decorations in the chalet
7. Guests and visitors shall at all times obey and comply with the rules and regulations set by the Management.
8. Guests shall comply with the Pool Standing Orders and the Pool Swimming Times. Only proper swimwear shall be allowed.
9. Guests are advised to lock and latch all chalet doors and windows after midnight or each time they leave the room.
10. The Management shall not be held liable or responsible for any injury, accident or loss of any valuables, money or personal effects of both guest and visitors and damages arising therefrom.
11. The Management reserves the right to take appropriate actions (including shortening the duration of stay without any refund) against anyone who infringes its Rules and Regulations.
12. The Management reserves the right to disallow any person whom it deems undesirable into the resort ground and shall not be liable for any damage arising therefrom.
13. The Management reserves the right to charge the guests for any loss or damage, the cost of replacements or repair of any item provided in the chalet and its surroundings.
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